Property reference

`work.management.travel.calculation.dynamic_scheduling`

The work.management.travel.calculation.dynamic_scheduling property determines the method for calculating estimated travel time and distance for agents assigned tasks through dynamic scheduling. Admins should review this setting to ensure accurate travel estimations, which can impact scheduling efficiency and resource allocation.

Default: Use straight line estimate Type: choice list Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property allows the selection between using the Google Maps API or straight-line estimates for calculating travel times and distances in dynamic scheduling operations.
What area does it affect?	Field Service Management
What does the default mean?	The default value is "Use straight line estimate", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring dynamic scheduling or optimizing travel calculations.

Out of the box property record

Raw metadata from the property record.

Property name	`work.management.travel.calculation.dynamic_scheduling`
Sys ID	`86841723b3f323009b256ad4c6a8dc96`
Type	choice list
Application	Global
Default value	`Use straight line estimate`
Description	Travel calculation method[used in general dynamic scheduling operation calculation]
Updated	2021-01-14 13:54:16

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... To use the Google Maps API with dynamic scheduling, you must also enable the Use Google for travel time and traffic data check box on the Dynamic Scheduling Configuration form. work.management.travel.calculation.dynamic_scheduling Uses the Google Maps API or straight-line estimates to calculate estimated agent travel time and distance to task locations when © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow ...