Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property configures the method for calculating estimated travel time and distance for agents, using either the Google Maps API or straight-line estimates. |
| What area does it affect? |
Field Service Management |
| What does the default mean? |
The default value is "Use Google Maps API", which is the baseline setting used unless it is changed. |
| When should you review it? |
An admin should review this property when adjusting travel time calculations or changing routing methods for field agents. |
Out of the box property record
Raw metadata from the property record.
| Property name |
work.management.travel.calculation.expected_arrival |
| Sys ID |
1386e90b5be24010f22b6e533381c70c |
| Type |
choice list |
| Application |
Global |
| Default value |
Use Google Maps API |
| Description |
Agent Expected Arrival time Calculation |
| Updated |
2020-07-29 04:35:11 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... Property Description work.management.travel.calculation.bundle_route_optimization Enables Route Optimization to optimize the subtasks within work order task bundles. • Type: true/false • Default value: false • Location: Field Service > Administration > Properties work.management.travel.calculation.expected_arrival Uses the Google Maps API or straight-line estimates to calculate estimated agent travel time and distance between the task location and the agent's location when agent starts to travel. If ...
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