work.management.travel.time.threshold.minutesThe travel time threshold property defines the maximum travel time in minutes for assigning tasks to agents. Admins should review this setting to ensure tasks are allocated to the nearest available agent efficiently, with a default value of 5 minutes.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property sets the maximum travel time in minutes that allows a work order task to be assigned to the nearest agent within that distance. |
|---|---|
| What area does it affect? | Dynamic Scheduling |
| What does the default mean? | The default value is "5", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when optimizing task assignments or adjusting agent availability. |
Raw metadata from the property record.
| Property name | work.management.travel.time.threshold.minutes |
|---|---|
| Sys ID | 7c581391c3412110a0cd587c1f40dd81 |
| Type | integer |
| Application | Global |
| Default value | 5 |
| Description | Assign task to agent with travel time within the threshold in minutes |
| Updated | 2023-02-15 10:05:42 |
Official references and nearby text excerpts where this property appears.