Namespace

sn_agent_workspace

9 ServiceNow system properties in this namespace, with what each one does.

sn_agent_workspace.chat.enabled This property determines whether the chat panel is displayed in chat interaction tabs, enhancing user engagement and support.
sn_agent_workspace.default_view_editable_tables This property defines a list of tables that are editable in the Default view, including support for wildcard entries to encompass multiple tables.
sn_agent_workspace.email_client.version This property configures the specific version of the Email Client that operates in the Workspace environment.
sn_agent_workspace.interaction_queues.enabled This boolean property determines whether Interaction Queues are visible in the Agent Workspace, impacting how agents manage their tasks.
sn_agent_workspace.max_active_tabs This property sets a maximum limit on the number of tabs that can be actively loaded in the agent workspace, impacting memory usage and performance.
sn_agent_workspace.max_tabs This property defines the maximum allowable tabs in the Agent Workspace, with a default setting of 10, to enhance user experience and system performance.
sn_agent_workspace.max_tabs_ie This property restricts the maximum number of tabs that can be opened in the Agent Workspace when using Internet Explorer, helping to manage system resources effectively.
sn_agent_workspace.total_sub_tabs This property restricts the total number of sub tabs in Agent Workspace to enhance performance and user experience.
sn_agent_workspace.total_sub_tabs_ie This property restricts the total number of sub tabs open in the Agent Workspace for Internet Explorer to enhance performance and user experience.