Namespace

`sn_customerservice`

22 ServiceNow system properties in this namespace, with what each one does.

`sn_customerservice.account_relationship_access_roles`	This property specifies which roles are shown in the reference qualifier for account relationship access, impacting user permissions and visibility.
`sn_customerservice.captchaEnabled`	This property enables or disables CAPTCHA validation for customer registration, helping to secure the portal against bot-driven attacks.
`sn_customerservice.case_fields_to_sync`	This property defines a comma-separated list of fields that are synchronized from a major case to its associated child cases, ensuring relevant data is consistently maintained.
`sn_customerservice.consumer.allowed_user_types`	This property specifies the allowed user types that can be associated with consumer records, influencing the reference qualifier on user fields in consumer records.
`sn_customerservice.consumer_max_attachments_per_record`	This property limits the number of attachments that consumers can include in a single record, ensuring manageable data handling.
`sn_customerservice.consumer_max_comments_per_case_daily`	This property limits the number of comments a consumer can submit for a single case within a 24-hour period, promoting efficient case management.
`sn_customerservice.consumer_max_new_cases_daily`	It defines the maximum number of new cases that a consumer can submit in a single day, with a default value of 10.
`sn_customerservice.consumer_max_products`	It defines the upper limit of products a single consumer can register, impacting how customer accounts are managed.
`sn_customerservice.contact_relationship.restrict_within_account_hierarchy`	When enabled, this property limits the display of contacts to those within the account hierarchy, preventing users from accessing contacts from unrelated accounts.
`sn_customerservice.contact_role_assignment`	This property specifies a comma-separated list of roles that can be assigned to contacts, impacting their access and capabilities within the Customer portal.
`sn_customerservice.create_case.description.enable_html_editor`	It allows users to use an HTML editor for entering descriptions when creating cases, enhancing text formatting options.
`sn_customerservice.email.create_case_for_non_matched_user`	It allows new cases to be created automatically from emails sent by non-matched users, enhancing customer service responsiveness.
`sn_customerservice.emails.customportal`	It configures the URL that appears in notification emails, linking users directly to their submitted cases or requests.
`sn_customerservice.enable_email_as_an_interaction`	This property allows email interactions to be integrated into the Customer Service application, facilitating communication between customers and support staff.
`sn_customerservice.enable_knowledge_kcs`	This property activates the KCS functionality, enabling the Create Knowledge button in the CSM Configurable Workspace for generating knowledge articles from resolved cases.
`sn_customerservice.FTS_flag_enabled`	This property enables the follow the sun flag, facilitating case hand-offs for global follow-up in Customer Service.
`sn_customerservice.glide.script.block.client.globals`	This boolean property controls the execution of client-side global scripts in the Customer Service application, impacting security and functionality.
`sn_customerservice.kcs.enable_template_on_case_workspace`	This property allows users to select templates for Knowledge articles when creating them from case records in the Customer Service Workspace.
`sn_customerservice.parent_child_ case_sync`	This property controls whether fields from parent cases are automatically synchronized to child cases within the Customer Service application.
`sn_customerservice.parent_child_case_sla_async`	It enables asynchronous processing of SLAs when creating and synchronizing parent and child cases, improving performance and responsiveness in case management.
`sn_customerservice.rest.api.case_sla_async`	This property allows SLAs to be processed asynchronously during case creation through the REST API, enhancing system efficiency.
`sn_customerservice.use_asset_contact_relationship`	This property determines whether asset access is limited to contacts associated with those assets, providing a more controlled environment for asset management.