com.glide.cs.agent_transfer_msgThe com.glide.cs.agent_transfer_msg property defines the message sent when an agent exits a chat due to a queue transfer. This message, which includes a substitution for the agent's name, is crucial for maintaining clear communication with users during chat transitions.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It configures the notification message displayed to users when an agent leaves a chat session because of a queue transfer, allowing for personalization with the agent's name. |
|---|---|
| What area does it affect? | Chat functionality |
| What does the default mean? | The default value is "{0} has left.", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when customizing chat notifications or adjusting user communication during agent transfers. |
Raw metadata from the property record.
| Property name | com.glide.cs.agent_transfer_msg |
|---|---|
| Sys ID | 8904960c5375201055eeddeeff7b1275 |
| Type | string |
| Application | Global |
| Default value | {0} has left. |
| Description | The message that is sent by the system when an agent leaves the chat because of a queue transfer. There is one available substitution for the agent name. Example: {0} has left. |
| Updated | 2024-05-25 03:39:03 |