SN System Properties Reference
Property reference

com.glide.cs.allow_ai_agent_type_autolinking

The property com.glide.cs.allow_ai_agent_type_autolinking enables automatic linking of AI agent types within the ServiceNow platform. Admins should review this setting to ensure proper functionality and integration of AI capabilities in their service management processes.

Default: bfbca065377d22109a618a6c24924bd4 Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It configures the system to allow or disallow the automatic linking of AI agent types, impacting how AI agents are utilized in service interactions.
What area does it affect? AI agent configuration
What does the default mean? The default value is "bfbca065377d22109a618a6c24924bd4", which is the baseline setting used unless it is changed.
When should you review it? Review this property when implementing or updating AI functionalities in your ServiceNow instance.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.allow_ai_agent_type_autolinking
Sys ID cd141477ff123210f34cffffffffffdd
Type string
Application Global
Default value bfbca065377d22109a618a6c24924bd4
Description
Updated 2026-01-14 00:04:46