Property reference

`com.glide.cs.autopilot.client_initiated_message`

The com.glide.cs.autopilot.client_initiated_message property defines a system message that appears in the chat client, indicating that an agent has started an autopilot topic. Admins should review this property to customize the message displayed to users during automated interactions.

Default: {0} has enabled Virtual Agent to help complete this task.
Type: string
Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It configures a message visible to the chat client that informs users when an agent has initiated an autopilot session, with the agent's name dynamically included.
What area does it affect?	Conversational Interfaces
What does the default mean?	The default value is "{0} has enabled Virtual Agent to help complete this task.", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when setting up or modifying autopilot sessions to ensure the correct messaging is displayed to users.

Out of the box property record

Raw metadata from the property record.

Property name	`com.glide.cs.autopilot.client_initiated_message`
Sys ID	`42837c0fc362201046ad4f877840dd7e`
Type	string
Application	Global
Default value	`{0} has enabled Virtual Agent to help complete this task.`
Description	System message visible to the chat client only that indicates the agent has initiated an autopilot topic. {0} parameter will be replaced with 'Agent' or name of agent if configured to display.
Updated	2021-03-01 21:25:32

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 31 d. Update the com.glide.cs.autopilot.client_initiated_message system property to specify the branded bot name displayed to the requester during the conversation. Autopilot message during the conversation Enable message preview on the chat widget Admins can allow ...

More in `com.glide`

Other properties in the same namespace.

com.glide.cs.autopilot.agent_finished_msg It configures the message shown to agents indicating the completion of an autopilot topic, with a default valu com.glide.cs.autopilot.agent_initiated_msg It configures the message shown to agents indicating that an autopilot topic has been initiated, with a placeh com.glide.cs.autopilot.client_finished_message It configures the message shown to the chat client upon completion of an autopilot topic, allowing for dynamic com.glide.cs.autopilot.client_initiated_header It configures the header message displayed to users when a live agent activates an autopilot topic in the Virt com.glide.cs.available_topics_msg This property configures the introductory message shown to users regarding available topics for assistance. com.glide.cs.b2b.sys_id This property retrieves the sys_id for the Bot to Bot messaging channel, influencing how timeouts are handled com.glide.cs.b2b_conversation_idle_timeout This property configures the idle timeout period for B2B conversations, defaulting to 3600 seconds. com.glide.cs.branding.agent_bubble_bg_color This property configures the background color of agent chat bubbles in the ServiceNow platform, affecting the

All 736 properties in com.glide →