com.glide.cs.callback.enabledThe com.glide.cs.callback.enabled property enables the Voice Callback feature in ServiceNow. When activated, it allows users to receive callbacks instead of waiting on hold, improving customer service efficiency.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property controls the activation of the Voice Callback feature, allowing users to opt for a callback instead of being placed on hold. |
|---|---|
| What area does it affect? | Voice Callback functionality |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | An admin should review this property when implementing or optimizing customer service features. |
Raw metadata from the property record.
| Property name | com.glide.cs.callback.enabled |
|---|---|
| Sys ID | 57de5464eb9a0110ad88ca5d235228be |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Property to enable Voice Callback. |
| Updated | 2024-05-25 03:38:59 |