com.glide.cs.chat_agent_entered_messageThe property com.glide.cs.chat_agent_entered_message specifies the message displayed when a live agent joins a chat session. Admins should review this setting to customize the agent's entry notification for better user experience.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It configures the message shown to users when a live agent accepts a chat request. |
|---|---|
| What area does it affect? | Chat functionality |
| What does the default mean? | The default value is "{0} has joined.", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when adjusting chat notifications or improving user engagement. |
Raw metadata from the property record.
| Property name | com.glide.cs.chat_agent_entered_message |
|---|---|
| Sys ID | 5fbeb7aec3333010634cdb450a40dd63 |
| Type | string |
| Application | Global |
| Default value | {0} has joined. |
| Description | Displays name of the live agent that enters chat when they accept the incoming request from the requestor. |
| Updated | 2024-05-25 03:49:18 |