SN System Properties Reference
Property reference

com.glide.cs.idle_chat_reminder_message

The com.glide.cs.idle_chat_reminder_message property defines the message shown to users when a chat conversation is nearing timeout. Admins should review this message to ensure it effectively prompts user engagement before the session ends.

Default: The conversation is timing out, are you still there? Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property specifies the timeout reminder message displayed to users in chat sessions, helping to maintain user interaction.
What area does it affect? Chat functionality
What does the default mean? The default value is "The conversation is timing out, are you still there?", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating chat settings or improving user engagement strategies.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.idle_chat_reminder_message
Sys ID 828fe84b5f200010a1162115a3731318
Type string
Application Global
Default value The conversation is timing out, are you still there?
Description message displayed when conversation is about to time out
Updated 2024-05-25 03:51:16