Property reference

`com.glide.cs.chat_disconnect_timeout`

The com.glide.cs.chat_disconnect_timeout property sets the duration for which the system will attempt to reconnect a disconnected guest chat. If communication is restored within this timeframe, the conversation continues; otherwise, it is terminated.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property determines the timeout period for reconnecting a guest chat after disconnection, allowing for a seamless user experience if the connection is restored in time.
What area does it affect?	Guest chat functionality
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	An admin should review this property when configuring chat settings or troubleshooting connection issues.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.glide.cs.chat_disconnect_timeout`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... example: Timeout behavior when inactivity should be triggered. Type Data type. Select true/false. Value Either true or false. b. Select Submit. Set the server disconnect timeout for guest conversations The com.glide.cs.chat_disconnect_timeout property determines how long the system will wait to reconnect a disconnected conversation before it ends the chat. If communication is reestablished during that timeframe, the conversation resumes. 1. As ...

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com.glide.cs.callback.enabled This property controls the activation of the Voice Callback feature, allowing users to opt for a callback inst com.glide.cs.chat_agent_entered_message It configures the message shown to users when a live agent accepts a chat request. com.glide.cs.chat_conversation_translating_error It specifies the error message displayed when dynamic translation fails in a virtual agent conversation. com.glide.cs.chat_conversation_translating_message This property configures the message displayed when a chat conversation is being translated for the user. com.glide.cs.checkpoint_processing_messages.enabled This property determines whether messages are processed in the virtual agent, impacting user interactions. com.glide.cs.choice.pagination.script.method_signature It specifies the method signature that the VA Server uses to manage paging for choice pickers through scriptin com.glide.cs.choice.paging_variables This property specifies a comma-separated list of context variables that manage paging for choice pickers in V com.glide.cs.choice.selected_options.limit It limits the number of choice options retained in the conversation context for the Virtual Agent's dynamic ch

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