Property reference

`com.glide.cs.conversation_idle_timeout.interaction_state_correction.enabled`

The com.glide.cs.conversation_idle_timeout.interaction_state_correction.enabled property determines whether interaction state correction is enabled for idle conversations. Admins should consider enabling this property to ensure accurate tracking of conversation states during periods of inactivity.

Default: false
Type: boolean
Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property enables or disables the correction of interaction states for idle conversations, affecting how the system handles inactive sessions.
What area does it affect?	Conversation Management
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring conversation handling or troubleshooting idle session issues.

Out of the box property record

Raw metadata from the property record.

Property name	`com.glide.cs.conversation_idle_timeout.interaction_state_correction.enabled`
Sys ID	`90f2e03db771031075619561ae11a9cc`
Type	boolean
Application	Global
Default value	`false`
Description	Not stated
Updated	2026-07-01 02:04:22

Sources

Official references and nearby text excerpts where this property appears.

More in `com.glide`

Other properties in the same namespace.

com.glide.cs.conversation_history.enabled This property enables the display of a requester's conversation history to agents in real-time during support com.glide.cs.conversation_history.number_of_past_interactions_to_display It sets the maximum number of closed interactions to display in the conversation history, allowing values betw com.glide.cs.conversation_history_cross_channel.enabled It allows agents to view a requester's conversation history across different channels during live interactions com.glide.cs.conversation_idle_timeout This property defines the duration in seconds that idle conversations remain open before being flagged as aban com.glide.cs.conversation_max_idle_age It defines an additional grace period for conversation timeouts, ensuring that conversations are not premature com.glide.cs.convesation_idle_timeout It defines the maximum idle time for conversations before they are automatically terminated, impacting user ex com.glide.cs.custom_adapter_stream_buffer.size It sets the limit on the number of messages retained in memory for custom adapter streaming, impacting the eff com.glide.cs.daily_notification_limit This property configures the daily cap on the number of notifications sent by the system, with a default value

All 831 properties in com.glide →