com.glide.cs.conversation_max_idle_age The com.glide.cs.conversation_max_idle_age property sets a grace period in seconds that extends the timeout for conversations before they are force-faulted. This helps manage system resources by preventing issues with inactive conversations while adhering to specific timeout settings.
172800The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It defines an additional grace period for conversation timeouts, ensuring that conversations are not prematurely terminated while still managing resource usage effectively. |
|---|---|
| What area does it affect? | Conversation Management |
| What does the default mean? | The default value is "172800", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when adjusting timeout settings or managing conversation lifecycles. |
Raw metadata from the property record.
| Property name | com.glide.cs.conversation_max_idle_age |
|---|---|
| Sys ID | 230ff9dd33414779a11a1ff263662596 |
| Type | integer |
| Application | Global |
| Default value | 172800 |
| Description | Grace period in seconds added on top of the conversation's timeout before force-faulting without transcript generation. The effective threshold is: conversation timeout + max idle age. For example, a 7-day off-glide conversation with a 48-hour grace period will be force-faulted after 9 days of inactivity. This prevents resource buildup from corrupted or stuck conversations while respecting channel-specific timeouts. Default is 172800 seconds (48 hours). |
| Updated | 2026-05-27 03:36:00 |
Official references and nearby text excerpts where this property appears.
com.glideOther properties in the same namespace.
com.glide.cs.conversation_history.number_of_past_interactions_to_display
It sets the maximum number of closed interactions to display in the conversation history, allowing values betw
com.glide.cs.conversation_history_cross_channel.enabled
It allows agents to view a requester's conversation history across different channels during live interactions
com.glide.cs.conversation_idle_timeout
This property defines the duration in seconds that idle conversations remain open before being flagged as aban
com.glide.cs.conversation_idle_timeout.interaction_state_correction.enabled
This property enables or disables the correction of interaction states for idle conversations, affecting how t
com.glide.cs.convesation_idle_timeout
It defines the maximum idle time for conversations before they are automatically terminated, impacting user ex
com.glide.cs.custom_adapter_stream_buffer.size
It sets the limit on the number of messages retained in memory for custom adapter streaming, impacting the eff
com.glide.cs.daily_notification_limit
This property configures the daily cap on the number of notifications sent by the system, with a default value
com.glide.cs.debug.topicblocklogging.enabled
This property controls the activation of topic block logging and validation, impacting how logs are recorded a