com.glide.cs.default_topic.persistThe com.glide.cs.default_topic.persist property determines whether a user's default topic is applied at the start of a new virtual agent conversation. When enabled, it streamlines the conversation initiation process by using the predefined topic instead of relying on topic discovery.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property enables the execution of a requester's default topic when starting a new virtual agent conversation, bypassing the normal topic discovery process. |
|---|---|
| What area does it affect? | Virtual Agent Conversations |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when configuring virtual agent settings or troubleshooting conversation topic issues. |
Raw metadata from the property record.
| Property name | com.glide.cs.default_topic.persist |
|---|---|
| Sys ID | c5fff7eec3333010634cdb450a40dd19 |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | If enabled and the requester has set a default topic, the default topic will be executed when a new VA conversation is started. Otherwise topic discovery is executed normally. |
| Updated | 2024-05-25 03:39:09 |