SN System Properties Reference
Property reference

com.glide.cs.external.agent.chat.enabled

The property com.glide.cs.external.agent.chat.enabled enables external live agent chat functionality in the ServiceNow instance. Admins should consider enabling this property to facilitate real-time communication with users through external chat agents.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property configures the instance to allow external live agent chat, enhancing user support capabilities.
What area does it affect? Live Agent Chat
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when planning to implement or enhance live chat support for users.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.external.agent.chat.enabled
Sys ID 2ed51e15eb02211066c7c03f1a5228e5
Type boolean
Application Global
Default value false
Description Property to enable External live agent chat in the instance.
Updated 2024-05-25 03:59:57

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... the primary instance Enable live agent connection on the primary instance to route an interaction to a live agent on the secondary instance. Before you begin Be sure to enable com.glide.cs.external.agent.chat.enabled system property. It’s not enabled by default. Role required: admin or virtual_agent_admin Procedure 1. Navigate to All > Conversational Interfaces > Virtual Agent > Live Agent Connections. 2. Select New ...
Additional source link Another external reference for this property
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