com.glide.cs.external.agent.chat.enabledThe property com.glide.cs.external.agent.chat.enabled enables external live agent chat functionality in the ServiceNow instance. Admins should consider enabling this property to facilitate real-time communication with users through external chat agents.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the instance to allow external live agent chat, enhancing user support capabilities. |
|---|---|
| What area does it affect? | Live Agent Chat |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when planning to implement or enhance live chat support for users. |
Raw metadata from the property record.
| Property name | com.glide.cs.external.agent.chat.enabled |
|---|---|
| Sys ID | 2ed51e15eb02211066c7c03f1a5228e5 |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Property to enable External live agent chat in the instance. |
| Updated | 2024-05-25 03:59:57 |