com.glide.cs.external.agent.chat.enabled

AI generated property description:

The ServiceNow property `com.glide.cs.external.agent.chat.enabled` is used to enable external live agent chat within an instance. According to the provided documentation, this property allows the integration of external live agents into the Virtual Agent framework, facilitating real-time communication between users and support agents. When enabled, it ensures that users can be seamlessly transferred from a virtual agent to a live agent for more complex inquiries. This property is essential for organizations that utilize external live agents to handle customer service interactions. Proper configuration of this property is necessary to ensure smooth operation and integration within the ServiceNow platform.

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