com.glide.cs.general.live_agent_handoff_error_message

ServiceNow property description:

Error message when no live agent has been set up

Attributes

  • Sys ID: ca4271ed9f4c13000994f8c8152e7070
  • Type: string
  • Application: Global
  • Default value: There are no agents available at the moment. Please try again later.
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AI generated property description:

The ServiceNow property `com.glide.cs.general.live_agent_handoff_error_message` is used to define the error message displayed when a live agent handoff is attempted, but no live agent has been set up. According to the provided documentation, this property is part of the Virtual Agent configuration in ServiceNow. It ensures that users receive a clear notification if the system is unable to connect them to a live agent due to the absence of such an agent. This helps in maintaining a smooth user experience by informing users about the unavailability of live support. The property can be customized to display a specific error message that aligns with the organization's communication style.

Source

Related property: com.glide.cs.general.live_agent_handoff_message