SN System Properties Reference
Property reference

com.glide.cs.general.live_agent_handoff_message

The property com.glide.cs.general.live_agent_handoff_message specifies the message displayed to users when they are being transferred to a live agent. Admins should review this message to ensure it aligns with their customer service communication standards and expectations.

Default: I'm transferring you to a live agent. You will be connected when the agent is ready. Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It configures the text shown to users during the handoff to a live agent, impacting user experience during support interactions.
What area does it affect? Customer Service Interaction
What does the default mean? The default value is "I'm transferring you to a live agent. You will be connected when the agent is ready.", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating customer service protocols or improving user communication.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.general.live_agent_handoff_message
Sys ID e073f5ed9f4c13000994f8c8152e7093
Type string
Application Global
Default value I'm transferring you to a live agent. You will be connected when the agent is ready.
Description Message to display when handing over to a live agent
Updated 2024-05-25 04:31:39