Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
It specifies the message shown to users when they attempt to connect with a live agent who is not currently available. |
| What area does it affect? |
Customer Support Interface |
| What does the default mean? |
The default value is "There are no agents available at the moment. Please try again later.", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when customizing user communication or during system updates. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.glide.cs.general.live_agent_handoff_error_message |
| Sys ID |
ca4271ed9f4c13000994f8c8152e7070 |
| Type |
string |
| Application |
Global |
| Default value |
There are no agents available at the moment. Please try again later. |
| Description |
Error message when no live agent has been set up |
| Updated |
2024-05-25 04:28:49 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... delay before displaying typing animation com.glide.cs.conversation_faulted_reason Message that displays the following default message when a conversation has faulted: It seems that you have left the conversation. com.glide.cs.general.error_message Generic error message com.glide.cs.general.live_agent_handoff_error_message Error message when no live agent has been set up com.glide.cs.general.live_agent_handoff_message Message to display when handing over to a live agent com.glide.cs.general.support_email General support email com.glide.cs.general.support_hours General support hours com.glide.cs.general.support_phone ...
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