SN System Properties Reference
Property reference

com.glide.cs.general.live_agent_handoff_error_message

The property defines the error message displayed when no live agent is available for customer support. Admins should review this message to ensure it aligns with their organization's communication standards and provides clear guidance to users.

Default: There are no agents available at the moment. Please try again later. Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It specifies the message shown to users when they attempt to connect with a live agent who is not currently available.
What area does it affect? Customer Support Interface
What does the default mean? The default value is "There are no agents available at the moment. Please try again later.", which is the baseline setting used unless it is changed.
When should you review it? Review this property when customizing user communication or during system updates.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.general.live_agent_handoff_error_message
Sys ID ca4271ed9f4c13000994f8c8152e7070
Type string
Application Global
Default value There are no agents available at the moment. Please try again later.
Description Error message when no live agent has been set up
Updated 2024-05-25 04:28:49