com.glide.cs.general.live_agent_handoff_message

ServiceNow property description:

Message to display when handing over to a live agent

Attributes

  • Sys ID: e073f5ed9f4c13000994f8c8152e7093
  • Type: string
  • Application: Global
  • Default value: I'm transferring you to a live agent. You will be connected when the agent is ready.
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AI generated property description:

The ServiceNow property `com.glide.cs.general.live_agent_handoff_message` is used to define the message that is displayed to users when they are being handed over from a virtual agent to a live agent. This property ensures that users are informed about the transition process, providing a seamless experience. The message can be customized to fit the specific needs and tone of the organization. This property is part of the Virtual Agent configuration settings, which are designed to enhance user interactions by automating responses and facilitating smooth handoffs to human agents when necessary. For more detailed information, refer to the Virtual Agent documentation provided by ServiceNow.

Source

Related property: com.glide.cs.general.live_agent_handoff_error_message