Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
It configures the text shown to users during the handoff to a live agent, impacting user experience during support interactions. |
| What area does it affect? |
Customer Service Interaction |
| What does the default mean? |
The default value is "I'm transferring you to a live agent. You will be connected when the agent is ready.", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when updating customer service protocols or improving user communication. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.glide.cs.general.live_agent_handoff_message |
| Sys ID |
e073f5ed9f4c13000994f8c8152e7093 |
| Type |
string |
| Application |
Global |
| Default value |
I'm transferring you to a live agent. You will be connected when the agent is ready. |
| Description |
Message to display when handing over to a live agent |
| Updated |
2024-05-25 04:31:39 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... default message when a conversation has faulted: It seems that you have left the conversation. com.glide.cs.general.error_message Generic error message com.glide.cs.general.live_agent_handoff_error_message Error message when no live agent has been set up com.glide.cs.general.live_agent_handoff_message Message to display when handing over to a live agent com.glide.cs.general.support_email General support email com.glide.cs.general.support_hours General support hours com.glide.cs.general.support_phone General support phone com.glide.cs.global_configuration The sys_id of the default configuration page ...
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