SN System Properties Reference
Property reference

com.glide.cs.general.support_phone

The com.glide.cs.general.support_phone property specifies the general support phone number for the organization. Admins should review this property to ensure that users have the correct contact information for support inquiries.

Default: 1-800-555-5555 Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property sets the default support phone number displayed to users for assistance.
What area does it affect? Support Contact Information
What does the default mean? The default value is "1-800-555-5555", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating support contact details or during system maintenance.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.general.support_phone
Sys ID 109bf3e5c32013009cbbdccdf3d3aeda
Type string
Application Global
Default value 1-800-555-5555
Description General Support Phone
Updated 2024-05-25 03:58:05

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... com.glide.cs.general.live_agent_handoff_error_message Error message when no live agent has been set up com.glide.cs.general.live_agent_handoff_message Message to display when handing over to a live agent com.glide.cs.general.support_email General support email com.glide.cs.general.support_hours General support hours com.glide.cs.general.support_phone General support phone com.glide.cs.global_configuration The sys_id of the default configuration page (sys_cs_configuration_page) © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks ...
Additional source link Another external reference for this property
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