SN System Properties Reference
Property reference

com.glide.cs.general.waiting_for_live_agent_message

The com.glide.cs.general.waiting_for_live_agent_message property defines the message displayed to users while they wait for a live agent. Admins should review this setting to ensure the message aligns with their customer service communication strategy.

Default: Routing you to a live agent... Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property sets the text shown to users during the waiting period for a live agent, influencing user experience and expectations.
What area does it affect? Customer Service Interaction
What does the default mean? The default value is "Routing you to a live agent...", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating customer service messaging or during system configuration changes.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.general.waiting_for_live_agent_message
Sys ID d20013b0535000100a41ddeeff7b12e8
Type string
Application Global
Default value Routing you to a live agent...
Description Waiting for Live Agent Message
Updated 2024-05-25 03:41:22