com.glide.cs.idle_chat_reminder_message

ServiceNow property description:

message displayed when conversation is about to time out

Attributes

  • Sys ID: 828fe84b5f200010a1162115a3731318
  • Type: string
  • Application: Global
  • Default value: The conversation is timing out, are you still there?
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AI generated property description:

The ServiceNow property `com.glide.cs.idle_chat_reminder_message` is used to configure the message displayed to users when a conversation is about to time out due to inactivity. This property helps in notifying users that their chat session will soon end if no further action is taken. The reminder message aims to prompt users to continue the conversation or take necessary actions to avoid the session from timing out. This feature is part of the idle chat management in ServiceNow's conversational interfaces, ensuring better user engagement and session management. For more details, refer to the documentation on idle chat management in ServiceNow.

Source

Related property: com.glide.cs.idle_chat_reminder_message_for_agent