SN System Properties Reference
Property reference

com.glide.cs.idle_chat_reminder_message_for_agent

The property defines the message shown to agents when a chat conversation is nearing its timeout. Admins should review this setting to ensure it effectively prompts users to continue the chat or end it appropriately.

Default: User response will indicate if they want to continue the chat. Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It configures the reminder message displayed to agents before a chat session times out, helping manage user engagement.
What area does it affect? Chat management
What does the default mean? The default value is "User response will indicate if they want to continue the chat.", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating chat timeout settings or improving user engagement strategies.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.idle_chat_reminder_message_for_agent
Sys ID fa59513f0f603010d106ac5397767e73
Type string
Application Global
Default value User response will indicate if they want to continue the chat.
Description message displayed at the agent side when the conversation is about to time out
Updated 2024-05-25 03:39:14