com.glide.cs.live_agent_only

ServiceNow property description:

Determines if VA conversations are live agent only which generally means conversations do not start in the Greetings topic, instead they go straight to the Live Agent system topic.

Attributes

  • Sys ID: 39aba1d1531301101fdbddeeff7b125e
  • Type: true | false
  • Application: Global
  • Default value: false
Related property: com.glide.cs.live_agent_queue