com.glide.cs.live_agent_queueThe com.glide.cs.live_agent_queue property specifies the unique identifier for the live agent queue in ServiceNow. Administrators should review this property when configuring or troubleshooting live chat functionalities to ensure proper routing of customer interactions.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property defines the live agent queue used for managing incoming chat requests in the ServiceNow platform. |
|---|---|
| What area does it affect? | Live Chat Configuration |
| What does the default mean? | The default value is "348c78065310030042cbf445fdc58730", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when setting up or modifying live chat services. |
Raw metadata from the property record.
| Property name | com.glide.cs.live_agent_queue |
|---|---|
| Sys ID | faa5407ec3700300a2e4514522d3ae63 |
| Type | string |
| Application | Global |
| Default value | 348c78065310030042cbf445fdc58730 |
| Description | |
| Updated | 2024-05-25 04:28:47 |