SN System Properties Reference
Property reference

com.glide.cs.live_agent_queue

The com.glide.cs.live_agent_queue property specifies the unique identifier for the live agent queue in ServiceNow. Administrators should review this property when configuring or troubleshooting live chat functionalities to ensure proper routing of customer interactions.

Default: 348c78065310030042cbf445fdc58730 Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property defines the live agent queue used for managing incoming chat requests in the ServiceNow platform.
What area does it affect? Live Chat Configuration
What does the default mean? The default value is "348c78065310030042cbf445fdc58730", which is the baseline setting used unless it is changed.
When should you review it? Review this property when setting up or modifying live chat services.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.live_agent_queue
Sys ID faa5407ec3700300a2e4514522d3ae63
Type string
Application Global
Default value 348c78065310030042cbf445fdc58730
Description
Updated 2024-05-25 04:28:47

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... be trademarks of the respective companies with which they are associated. 128 Property Description com.glide.cs.javascript.reserved_words Reserved words in JavaScript that should not be used as vaInputs names or vaVars names com.glide.cs.live_agent_queue The chat queue that users transfer to when a conversation transitions from a virtual agent to a live agent. This default queue is used unless the topic specifies a specific ...
Additional source link Another external reference for this property
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