com.glide.cs.live_agent_onlyThe com.glide.cs.live_agent_only property specifies whether virtual agent conversations are restricted to live agents only. When enabled, conversations bypass the Greetings topic and directly engage with the Live Agent system, which can streamline user interactions.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the flow of virtual agent conversations to ensure they connect directly to live agents without initial greetings. |
|---|---|
| What area does it affect? | Virtual Agent Conversations |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when adjusting the user experience for virtual agent interactions or implementing changes to conversation flows. |
Raw metadata from the property record.
| Property name | com.glide.cs.live_agent_only |
|---|---|
| Sys ID | 39aba1d1531301101fdbddeeff7b125e |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Determines if VA conversations are live agent only which generally means conversations do not start in the Greetings topic, instead they go straight to the Live Agent system topic. |
| Updated | 2024-05-25 03:38:57 |