com.glide.cs.live_agent_system_topic_idThe property com.glide.cs.live_agent_system_topic_id specifies the system ID for the live agent support topic. Admins should review this property to ensure the correct topic is used for live agent interactions, impacting customer support efficiency.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It defines the unique identifier for the live agent support topic within the ServiceNow platform. |
|---|---|
| What area does it affect? | Live Agent Support |
| What does the default mean? | The default value is "ef989365c32013009cbbdccdf3d3ae53", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring or troubleshooting live agent support features. |
Raw metadata from the property record.
| Property name | com.glide.cs.live_agent_system_topic_id |
|---|---|
| Sys ID | ae60b5d673451110b1ee63d254f6a78c |
| Type | string |
| Application | Global |
| Default value | ef989365c32013009cbbdccdf3d3ae53 |
| Description | The sys id for the topic _live_agent_support_ |
| Updated | 2024-05-25 03:39:07 |