com.glide.cs.no_topic_found_message

ServiceNow property description:

No Topic Found Message

Attributes

  • Sys ID: a04c64aa3b1123009cbbcea234efc4e5
  • Type: string
  • Application: Global
  • Default value: Please try giving me your request in a different way. I'm currently better at understanding short sentences.
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AI generated property description:

The ServiceNow property `com.glide.cs.no_topic_found_message` is used to define the message that is displayed when the Virtual Agent cannot find a relevant topic for a user's query. According to the documentation, this property allows administrators to customize the response that users receive, ensuring a more user-friendly experience even when the system cannot match their request to an existing topic. This setting is particularly useful for maintaining user engagement and providing clear guidance on what to do next. The default message can be modified to better align with the organization's communication style and user expectations. This property is part of the broader set of configurations available for Virtual Agent, enhancing its interaction capabilities.

Source

Related property: com.glide.cs.no_topic_sorry_message