SN System Properties Reference
Property reference

com.glide.cs.rich_converter_incident_html

The com.glide.cs.rich_converter_incident_html property defines the HTML structure for displaying incident details in a formatted table. Administrators should review this property to customize the appearance of incident information presented to users.

Default: <table class="card" style="background-color:var(--button-background-color);padding-top:10px;padding-bottom:10px;padding-right:10px;padding-left:10px;width:80vw;max-width:500px;" > <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@number@@@</td><td class = "value"><a class = "link" target="_blank" href="___href___" style="color:--client-link-color;" >###number###</a></td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@opened_at@@@</td><td class = "value">###opened_at###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@short_description@@@</td><td class = "value">###short_description###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@caller_id@@@</td><td class = "value">###caller_id###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@priority@@@</td><td class = "value">###priority###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@state@@@</td><td class = "value">###state###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@category@@@</td><td class = "value">###category###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@sys_updated_on@@@</td><td class = "value">###sys_updated_on###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@sys_updated_by@@@</td><td class = "value">###sys_updated_by###</td></tr> </table> Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It configures the HTML layout for incident records, affecting how details are visually presented in the ServiceNow interface.
What area does it affect? Incident Management
What does the default mean? The default value is "<table class="card" style="background-color:var(--button-background-color);padding-top:10px;padding-bottom:10px;padding-right:10px;padding-left:10px;width:80vw;max-width:500px;" > <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@number@@@</td><td class = "value"><a class = "link" target="_blank" href="___href___" style="color:--client-link-color;" >###number###</a></td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@opened_at@@@</td><td class = "value">###opened_at###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@short_description@@@</td><td class = "value">###short_description###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@caller_id@@@</td><td class = "value">###caller_id###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@priority@@@</td><td class = "value">###priority###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@state@@@</td><td class = "value">###state###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@category@@@</td><td class = "value">###category###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@sys_updated_on@@@</td><td class = "value">###sys_updated_on###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@sys_updated_by@@@</td><td class = "value">###sys_updated_by###</td></tr> </table>", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating the incident display format or improving user experience.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.rich_converter_incident_html
Sys ID 54815237c31113009cbbdccdf3d3ae53
Type string
Application Global
Default value <table class="card" style="background-color:var(--button-background-color);padding-top:10px;padding-bottom:10px;padding-right:10px;padding-left:10px;width:80vw;max-width:500px;" > <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@number@@@</td><td class = "value"><a class = "link" target="_blank" href="___href___" style="color:--client-link-color;" >###number###</a></td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@opened_at@@@</td><td class = "value">###opened_at###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@short_description@@@</td><td class = "value">###short_description###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@caller_id@@@</td><td class = "value">###caller_id###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@priority@@@</td><td class = "value">###priority###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@state@@@</td><td class = "value">###state###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@category@@@</td><td class = "value">###category###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@sys_updated_on@@@</td><td class = "value">###sys_updated_on###</td></tr> <tr><td class="name" style="font-family: 'SourceSansProBold'; font-weight:bold;" >@@@sys_updated_by@@@</td><td class = "value">###sys_updated_by###</td></tr> </table>
Description
Updated 2024-05-25 03:38:59

Sources

Official references and nearby text excerpts where this property appears.