SN System Properties Reference
Property reference

com.glide.cs.verify_messages_processable

The com.glide.cs.verify_messages_processable property enables checks on inbound messages to ensure they are only processed if a conversation is ongoing or if the message is a contextual action. This is important for maintaining the integrity of message processing in ServiceNow, particularly in customer service scenarios.

Default: true Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property ensures that inbound messages are processed only under specific conditions, enhancing the control over message handling.
What area does it affect? Message Processing
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when configuring message handling rules or troubleshooting message processing issues.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.verify_messages_processable
Sys ID a1c844f6c3733010634cdb450a40dd07
Type boolean
Application Global
Default value true
Description If enabled, checks inbound message and only allows it to be processed if conversation is in progress or the message is a contextual action
Updated 2024-05-25 03:39:05