SN System Properties Reference
Property reference

com.glide.interaction.attachments.copy

The com.glide.interaction.attachments.copy property specifies the tables to which attachments from interactions will be copied. Admins should review this setting to ensure that relevant attachments are properly transferred to the designated tables during interaction processing.

Default
sn_customerservice_case,incident,problem,sn_hr_core_case,sn_hr_core_case_compensation,sn_hr_core_case_operations,sn_hr_core_case_global_mobility,sn_hr_core_case_corporate_communication,sn_hr_core_case_payroll,sn_hr_er_case,sn_hr_core_case_workforce_admin,sn_hr_core_case_total_rewards,sn_hr_le_case,sn_hr_core_case_talent_management,sn_hr_core_case_benefits
Type
string
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property defines a list of tables for copying attachments associated with interactions, facilitating better data management across specified records.
What area does it affect? Interaction Management
What does the default mean? The default value is "sn_customerservice_case,incident,problem,sn_hr_core_case,sn_hr_core_case_compensation,sn_hr_core_case_operations,sn_hr_core_case_global_mobility,sn_hr_core_case_corporate_communication,sn_hr_core_case_payroll,sn_hr_er_case,sn_hr_core_case_workforce_admin,sn_hr_core_case_total_rewards,sn_hr_le_case,sn_hr_core_case_talent_management,sn_hr_core_case_benefits", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring attachment handling for interactions or when updating related table structures.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.interaction.attachments.copy
Sys ID bcc67117772301104646d99dbd5a9959
Type string
Application Global
Default value sn_customerservice_case,incident,problem,sn_hr_core_case,sn_hr_core_case_compensation,sn_hr_core_case_operations,sn_hr_core_case_global_mobility,sn_hr_core_case_corporate_communication,sn_hr_core_case_payroll,sn_hr_er_case,sn_hr_core_case_workforce_admin,sn_hr_core_case_total_rewards,sn_hr_le_case,sn_hr_core_case_talent_management,sn_hr_core_case_benefits
Description Enter comma-separated table names to which the attachments will be copied from the interaction.
Updated 2024-05-25 03:39:08

Sources

Official references and nearby text excerpts where this property appears.

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