com.glide.interaction.max_wrapup_duration

ServiceNow property description:

Maximum interaction Wrap Up duration in minutes. Default value is 15 mins. This value must be greater than enforce wrap up duration set for an active configuration in Interaction Wrap Up Configuration table.

Attributes

  • Sys ID: 7c9c89a0732320106dfdbd49faf6a7e5
  • Type: integer
  • Application: Global
  • Default value: 15
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AI generated property description:

The ServiceNow property `com.glide.interaction.max_wrapup_duration` specifies the maximum duration allowed for wrapping up an interaction, measured in minutes. The default value for this property is set to 15 minutes. This property ensures that the wrap-up duration does not exceed the specified limit, thereby enforcing a consistent time frame for completing post-interaction tasks. It is important to note that the value set for this property must be greater than the enforce wrap-up duration defined in the active configuration within the Interaction Wrap Up Configuration table. This helps in maintaining a structured and efficient workflow for handling interactions.

Source

Related property: com.glide.interaction.autocreate_relationships