com.glide.interaction.max_wrapup_durationThe com.glide.interaction.max_wrapup_duration property sets the maximum duration for interaction wrap-up in minutes. Admins should ensure this value exceeds the enforced wrap-up duration in the Interaction Wrap Up Configuration to maintain proper workflow.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property defines the maximum allowable time for completing interaction wrap-up tasks, influencing how long users can take to finalize interactions. |
|---|---|
| What area does it affect? | Interaction Management |
| What does the default mean? | The default value is "15", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when configuring interaction wrap-up settings or adjusting related configurations. |
Raw metadata from the property record.
| Property name | com.glide.interaction.max_wrapup_duration |
|---|---|
| Sys ID | 7c9c89a0732320106dfdbd49faf6a7e5 |
| Type | integer |
| Application | Global |
| Default value | 15 |
| Description | Maximum interaction Wrap Up duration in minutes. Default value is 15 mins. This value must be greater than enforce wrap up duration set for an active configuration in Interaction Wrap Up Configuration table. |
| Updated | 2024-05-25 04:02:33 |