com.snc.incident.autoclose.basedon.resolved_at

ServiceNow property description:

Enable auto closure of incidents based on Resolution date. Setting this to 'No' will make auto closure to run based on the Updated date.

Attributes

  • Sys ID: d88cacf853f20300b867ddeeff7b127e
  • Type: true | false
  • Application: Global
  • Default value: true
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AI generated property description:

The ServiceNow property `com.snc.incident.autoclose.basedon.resolved_at` determines whether incidents are auto-closed based on their resolution date. When set to 'Yes', the auto-closure process uses the `resolved_at` date to calculate the closure time. If set to 'No', the auto-closure process instead uses the `sys_updated_on` date. This property allows administrators to control the timing of incident auto-closure based on either when the incident was resolved or when it was last updated. Adjusting this setting can help align the auto-closure process with organizational policies and workflows.

Source

Related property: com.snc.incident.clone_fields_on_reopen