com.snc.incident.autoclose.basedon.resolved_atThis property enables the automatic closure of incidents based on their resolution date. Admins should consider adjusting this setting if they prefer incidents to close based on the last updated date instead.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It determines whether incidents are automatically closed using the resolution date or the updated date, affecting incident management workflows. |
|---|---|
| What area does it affect? | Incident Management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring incident closure criteria or adjusting incident management processes. |
Raw metadata from the property record.
| Property name | com.snc.incident.autoclose.basedon.resolved_at |
|---|---|
| Sys ID | d88cacf853f20300b867ddeeff7b127e |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | Enable auto closure of incidents based on Resolution date. Setting this to 'No' will make auto closure to run based on the Updated date. |
| Updated | 2024-05-25 04:30:36 |
Official references and nearby text excerpts where this property appears.