SN System Properties Reference
Property reference

com.snc.incident.copy.enable

The com.snc.incident.copy.enable property enables the copy incident feature within ServiceNow. Admins should be aware of this setting as it affects how incidents can be duplicated in the system, with the default behavior allowing this functionality.

Default: true Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property determines whether users can copy incidents, facilitating easier incident management and replication.
What area does it affect? Incident Management
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when configuring incident handling processes or assessing user permissions.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.incident.copy.enable
Sys ID 8c2863d6531232000600e26b88dc3411
Type boolean
Application Global
Default value true
Description Enable copy incident feature
Updated 2024-05-25 03:54:30

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... incident when you reopen an incident through email. Note: When an incident is reopened, a new incident is created. Copy incident and create child incident properties Enable copy incident feature (com.snc.incident.copy.enable) Select the check box to enable the Copy Incident option in the context menu. Enable create child incident feature (com.snc.incident.create.child.enable) Select the check box to enable the Create Incident option ...
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