SN System Properties Reference
Property reference

com.snc.on_call_rotation.escalation_rule_rota_overlap

The com.snc.on_call_rotation.escalation_rule_rota_overlap property defines how escalations are handled during overlapping shifts. Admins should review this setting to ensure proper escalation behavior based on their organization's shift management needs.

Default: all Type: choice list Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property determines the escalation rules for overlapping shifts, allowing escalations to outgoing, incoming, or all shifts based on the selected option.
What area does it affect? On-call rotation management
What does the default mean? The default value is "all", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring shift schedules or adjusting escalation policies.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.on_call_rotation.escalation_rule_rota_overlap
Sys ID eb3407f80b9b1300d93f478d83673a48
Type choice list
Application Global
Default value all
Description Escalation rule which applies when Shifts overlap. Settings are - [start: Escalate to outgoing Shift, end: Escalate to incoming Shift, all: Escalate to all Shifts].
Updated 2024-05-25 04:30:43