Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
It configures the system to use Notify call for acknowledgment flows in the 'On-Call: Assign by Acknowledgment' workflow, replacing the legacy Conference Call method. |
| What area does it affect? |
On-Call Notification Workflows |
| What does the default mean? |
The default value is "true", which means this behavior is enabled by default. |
| When should you review it? |
Review this property during upgrades or when customizing on-call workflows. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.snc.on_call_rotation.notification.voice.use_notify_call |
| Sys ID |
5e74f2c6eb9f70106de683402a522878 |
| Type |
boolean |
| Application |
Global |
| Default value |
true |
| Description |
Use Notify call instead of Notify Conference Call for 'On-Call: Assign by Acknowledgment'.
Technical note - Call should be used for acknowledgment flows. However due to legacy reasons Conference Call was used. Upgrade customers would want to test and uptake this change, if using customised 'On-Call: Assign by Acknowledgment' / 'On-Call: Assign by Acknowledgement Voice' workflow. |
| Updated |
2024-05-25 03:39:00 |
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