com.snc.problem.create_from_incident.attributes

ServiceNow property description:

List of attributes (comma-separated) that will be copied from the incident to create a new problem

Attributes

  • Sys ID: 864db38577012300c40421607910613a
  • Type: string
  • Application: Global
  • Default value: description,short_description,cmdb_ci,impact,urgency,priority,company,sys_domain,business_service,service_offering,category,subcategory
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AI generated property description:

The ServiceNow property `com.snc.problem.create_from_incident.attributes` specifies a list of attributes that will be copied from an incident when creating a new problem. This property is configured as a comma-separated list, allowing administrators to define which fields from the incident record should be transferred to the problem record. According to the provided documentation, this ensures that relevant information is carried over, facilitating a seamless transition and maintaining data consistency between incidents and problems. This property is particularly useful for streamlining the process of problem creation from incidents, reducing manual data entry and potential errors.

Source

Related property: com.snc.problem.create_from_incident.copy_attachments