com.snc.problem.create_from_incident.copy_attachmentsThe property com.snc.problem.create_from_incident.copy_attachments enables the copying of attachments from incidents to problems. Admins should consider this setting when managing incident-to-problem workflows to ensure relevant information is retained.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This boolean property determines whether attachments from an incident are copied to the associated problem record. |
|---|---|
| What area does it affect? | Incident Management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring incident-to-problem processes or troubleshooting attachment issues. |
Raw metadata from the property record.
| Property name | com.snc.problem.create_from_incident.copy_attachments |
|---|---|
| Sys ID | 0decba1a53323010f073ddeeff7b1238 |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | Copy attachments from the incident |
| Updated | 2024-05-25 04:40:12 |