Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
It specifies a list of attributes that are automatically copied from an incident to a new problem record, facilitating streamlined problem creation. |
| What area does it affect? |
Problem Management |
| What does the default mean? |
The default value is "description,short_description,cmdb_ci,impact,urgency,priority,company,sys_domain,business_service,service_offering,category,subcategory", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when configuring problem creation processes or adjusting incident management workflows. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.snc.problem.create_from_incident.attributes |
| Sys ID |
864db38577012300c40421607910613a |
| Type |
string |
| Application |
Global |
| Default value |
description,short_description,cmdb_ci,impact,urgency,priority,company,sys_domain,business_service,service_offering,category,subcategory |
| Description |
List of attributes (comma-separated) that will be copied from the incident to create a new problem |
| Updated |
2024-05-25 04:02:40 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... configure the incident field information which must be copied to problem record, activate the List of Attributes (comma-seperated) that will be copied from the incident to create a new problem (com.snc.problem.create_from_incident.attributes) property. You can copy attachments and knowledge articles if the Problem Management Best Practice – Madrid plugin (com.snc.best_practice.problem.madrid) is active and com.snc.problem.create_from_incident.copy_attachments property is true. What to do next Assess ...
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