com.snc.problem.create_from_incident.copy_attachments

ServiceNow property description:

Copy attachments from the incident

Attributes

  • Sys ID: 0decba1a53323010f073ddeeff7b1238
  • Type: true | false
  • Application: Global
  • Default value: true
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AI generated property description:

The ServiceNow property `com.snc.problem.create_from_incident.copy_attachments` determines whether attachments from an incident are copied when a problem is created from that incident. According to the documentation, enabling this property ensures that any files attached to the incident are also attached to the newly created problem record. This can be useful for maintaining context and ensuring that all relevant information is available in the problem record. The property can be configured in the system properties under Problem Management. By default, this property may be set to false, meaning attachments are not copied unless explicitly enabled.

Source

Related property: com.snc.problem.create_from_incident.attributes