SN System Properties Reference
Property reference

com.snc.problem.create_from_incident.copy_attachments

The property com.snc.problem.create_from_incident.copy_attachments enables the copying of attachments from incidents to problems. Admins should consider this setting when managing incident-to-problem workflows to ensure relevant information is retained.

Default: true Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This boolean property determines whether attachments from an incident are copied to the associated problem record.
What area does it affect? Incident Management
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when configuring incident-to-problem processes or troubleshooting attachment issues.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.problem.create_from_incident.copy_attachments
Sys ID 0decba1a53323010f073ddeeff7b1238
Type boolean
Application Global
Default value true
Description Copy attachments from the incident
Updated 2024-05-25 04:40:12

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... from the incident to create a new problem (com.snc.problem.create_from_incident.attributes) property. You can copy attachments and knowledge articles if the Problem Management Best Practice – Madrid plugin (com.snc.best_practice.problem.madrid) is active and com.snc.problem.create_from_incident.copy_attachments property is true. What to do next Assess the problem. Create a problem (legacy) A problem is a cause of one or more incidents. Create a problem to identify the ...
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