com.snc.service.offering.field The com.snc.service.offering.field property specifies which Task field is used to match with Service Offerings. Admins should review this setting to ensure proper integration with plugins like Vendor Ticketing and SLA management.
cmdb_ciThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property determines whether the Configuration Item or Service Offering field is utilized for matching tasks with service offerings, impacting related plugins. |
|---|---|
| What area does it affect? | Service Offerings |
| What does the default mean? | The default value is "cmdb_ci", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring service offerings or adjusting related plugins. |
Raw metadata from the property record.
| Property name | com.snc.service.offering.field |
|---|---|
| Sys ID | 90be23e4d7321200d105ef637e610367 |
| Type | choice list |
| Application | Global |
| Default value | cmdb_ci |
| Description | <span style="font-weight:bold;font-size: larger">Specify the field from Task used to match with Service Offerings<br/></span> Set to "cmdb_ci" to use the <b>Configuration Item</b> field<br/> Set to "service_offering" to use the <b>Service Offering</b> field<br/><br/> <b>Note:</b> Changing this will have an affect on the following plugins:<br/> <ul><li>Vendor Ticketing</li> <li>SLA</li> <li>SLA Timeline</li></ul> |
| Updated | 2016-04-19 09:31:59 |
Official references and nearby text excerpts where this property appears.
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