com.snc.sla.always_populate_business_fields

ServiceNow property description:

Always populate business fields on a Task SLA
 Set to No to leave the "business" fields empty or at 0 if a Task SLA does not have a schedule.
Set to Yes to ensure that the "business" fields will contain the same values as those in the "actual" fields when the Task SLA does not have a schedule.

Attributes

  • Sys ID: 67d045aeeb60020070a9666cd206fe44
  • Type: true | false
  • Application: Global
  • Default value: true
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AI generated property description:

The ServiceNow property `com.snc.sla.always_populate_business_fields` determines whether business time fields are always populated for SLA (Service Level Agreement) records. When this property is enabled, the system ensures that business elapsed time and business elapsed percentage fields are consistently updated, regardless of whether the SLA is paused or running. This can be particularly useful for reporting and tracking purposes, as it provides a complete picture of the business time spent on a task. The default value for this property is false, meaning that business time fields are only populated when the SLA is actively running. Enabling this property can help organizations maintain accurate and comprehensive SLA metrics.

Source

Related property: com.snc.incident.populate_business_application