Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property controls the activation of the old SLA engine, affecting how SLAs are processed in the system. |
| What area does it affect? |
SLA Management |
| What does the default mean? |
The default value is "false", which means this behavior is disabled by default. |
| When should you review it? |
Review this property when implementing new SLA plugins or troubleshooting SLA processing issues. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.snc.sla.run_old_sla_engine |
| Sys ID |
626bf4b37f0000011be4d4f753415a53 |
| Type |
boolean |
| Application |
Global |
| Default value |
false |
| Description |
Run the old SLA engine (System Policy -> SLA Management). This property is set to true by default, but will be set to false by the new SLA plugins, effectively deactivating the old SLAs. |
| Updated |
2024-05-25 04:03:08 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... the legacy Escalation engine may still be running. This can happen if you have upgraded from Express or a previous instances. To prevent the Escalation engine from running, set the com.snc.sla.run_old_sla_engine property to false. If this property is set to false and the fields are still being updated, check the customizations made to your instance. Upgrade SLA to 2011 engine You ...
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