Property reference

com.snc.sla.workflow.run_for_breached

The com.snc.sla.workflow.run_for_breached property allows workflows to execute for Task SLAs that are already breached upon attachment. Admins should consider this setting when retroactive start is enabled, as it affects how workflows respond to breached SLAs.

Default
true
Type
boolean
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property determines whether workflows are triggered for Task SLAs that are breached at the time of attachment, enabling necessary actions even after a breach occurs.
What area does it affect? Service Level Agreements
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when configuring SLAs with retroactive start to ensure workflows behave as intended.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.sla.workflow.run_for_breached
Sys ID 98929cf8eb3201003623666cd206fe62
Type boolean
Application Global
Default value true
Description <span style="font-weight:bold;font-size: larger">Run workflow for a Task SLA that is already breached when it attaches<br/></span> Set to Yes to ensure that the workflow for a Task SLA is executed when the Task SLA is already breached when it is attached to the task.
Updated 2024-05-25 05:06:51

Sources

Official references and nearby text excerpts where this property appears.

Context preview Snippet 1
... retroactive start is enabled, a task SLA may already be breached when it attaches. By default, the workflow does not run in this case. To change this behavior, set the com.snc.sla.workflow.run_for_breached property to true. Vendor The vendor associated with the SLA definition. Service Commitment Option to differentiate between a normal SLA definition and a service offering SLA definition. © 2026 ServiceNow, ...

More in com.snc

Other properties in the same namespace.

All 466 properties in com.snc →