connect.support.conversation_limit The connect.support.conversation_limit property sets the maximum number of support conversations an agent can handle simultaneously. By default, it allows unlimited conversations, which is crucial for managing agent workload effectively.
-1The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property defines the limit on concurrent support conversations for individual agents, with -1 indicating no limit. |
|---|---|
| What area does it affect? | Support Administration |
| What does the default mean? | The default value is "-1", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when adjusting agent workload or performance expectations. |
Raw metadata from the property record.
| Property name | connect.support.conversation_limit |
|---|---|
| Sys ID | c15c0912c3010200c3fd154e81d3ae1e |
| Type | integer |
| Application | Global |
| Default value | -1 |
| Description | Number of support conversations an individual agent can have at one time (-1 is unlimited) |
| Updated | 2015-07-06 21:05:56 |
Official references and nearby text excerpts where this property appears.
connectOther properties in the same namespace.
connect.notification.audio_alert
This property defines the audio file name that is triggered for chat notifications, enhancing user awareness o
connect.retrieve_external_link_content
This boolean property controls the retrieval of external link content, but it is deprecated in favor of newer
connect.roles
This property specifies which roles can use the Connect feature, enhancing security by restricting access to d
connect.search.conversation_limit
This property limits the number of latest conversations shown in search results to enhance user experience and
connect.support.guest_sessions_rate_limit_reached_message
It sets the notification message shown on the Consumer Service Portal when guest users exceed the allowed numb
connect.support.idle.count_down
This property determines how long the idle countdown timer remains active before marking the end-user as havin
connect.support.idle.delay
It sets the inactivity duration in seconds before an idle countdown timer appears for users in support convers
connect.support.max_guest_sessions_per_hour
This property sets a cap on the maximum number of guest chat requests allowed in an hour, helping to control s