connect.support.idle.delay The connect.support.idle.delay property specifies the number of seconds a user can remain inactive in a support conversation before an idle countdown timer is displayed. This timer helps manage user engagement by prompting them to return or risk session closure after a set period.
120The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It sets the inactivity duration in seconds before an idle countdown timer appears for users in support conversations, with a default of 120 seconds. |
|---|---|
| What area does it affect? | Support conversation management |
| What does the default mean? | The default value is "120", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when adjusting user engagement settings or troubleshooting session timeouts. |
Raw metadata from the property record.
| Property name | connect.support.idle.delay |
|---|---|
| Sys ID | df3949d19f301200d5f9b3e2957fcfe8 |
| Type | integer |
| Application | Global |
| Default value | 120 |
| Description | Number of seconds to wait (without user interaction), before presenting end-users with an idle countdown timer |
| Updated | 2016-01-05 23:01:18 |
Official references and nearby text excerpts where this property appears.
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