Property reference

evt_mgmt.alert_closes_incident

The evt_mgmt.alert_closes_incident property determines whether closing an alert also closes any related incidents that are not already resolved or closed. Admins should review this setting to ensure it aligns with their incident management processes and desired behavior.

Default
resolve
Type
choice list
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property configures the behavior of closing alerts in relation to associated incidents, allowing for automatic closure of unresolved incidents when an alert is closed.
What area does it affect? Event Management
What does the default mean? The default value is "resolve", which is the baseline setting used unless it is changed.
When should you review it? Review this property when adjusting alert handling procedures or incident management workflows.

Out of the box property record

Raw metadata from the property record.

Property name evt_mgmt.alert_closes_incident
Sys ID 4adf2141eb0311004d7763fba206fed0
Type choice list
Application Global
Default value resolve
Description Closing alerts will:
Updated 2014-02-20 11:53:49

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... alert is set to the "Closed" state. Closing an alert also closes any related incident that is not already resolved or closed. This default behavior can be configured using the evt_mgmt.alert_closes_incident property. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or ...

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