Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property configures the behavior of closing alerts in relation to associated incidents, allowing for automatic closure of unresolved incidents when an alert is closed. |
| What area does it affect? |
Event Management |
| What does the default mean? |
The default value is "resolve", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when adjusting alert handling procedures or incident management workflows. |
Out of the box property record
Raw metadata from the property record.
| Property name |
evt_mgmt.alert_closes_incident |
| Sys ID |
4adf2141eb0311004d7763fba206fed0 |
| Type |
choice list |
| Application |
Global |
| Default value |
resolve |
| Description |
Closing alerts will: |
| Updated |
2014-02-20 11:53:49 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... alert is set to the "Closed" state. Closing an alert also closes any related incident that is not already resolved or closed. This default behavior can be configured using the evt_mgmt.alert_closes_incident property. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or ...
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