Property reference

`glide.ais.custom_matcher.legacy_fallback_enabled`

The glide.ais.custom_matcher.legacy_fallback_enabled property determines whether AI Search will revert to exact match functionality when no custom matchers are found. Admins should review this setting to control search behavior and ensure optimal query results for users.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property enables or disables the fallback to exact match searching in AI Search when custom matchers do not yield results.
What area does it affect?	AI Search functionality
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when configuring search behavior or troubleshooting search result issues.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`glide.ais.custom_matcher.legacy_fallback_enabled`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... may be trademarks of the respective companies with which they are associated. 1254 Note: Users with the admin role can disable this fallback behavior by setting the value of the glide.ais.custom_matcher.legacy_fallback_enabled system property to false. With this value set, if a search query doesn't match any custom search matcher's regular expression patterns, AI Search treats it as a normal full-text search, ...

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