glide.awa.affinity_history.max_daysThe glide.awa.affinity_history.max_days property sets the maximum number of days for evaluating agent affinity history. Admins should review this setting to ensure it aligns with their organization's needs for historical data retention and evaluation frequency.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property limits the duration, in days, for which agent affinity history is considered during evaluations, impacting how affinity is calculated. |
|---|---|
| What area does it affect? | Agent affinity evaluation |
| What does the default mean? | The default value is "30", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when adjusting historical data retention policies or optimizing agent performance evaluations. |
Raw metadata from the property record.
| Property name | glide.awa.affinity_history.max_days |
|---|---|
| Sys ID | 828830ed87b33300708b7d3d87cb0bd2 |
| Type | integer |
| Application | Global |
| Default value | 30 |
| Description | Sets the maximum limit, in days, for history based agent affinity evaluation |
| Updated | 2019-09-13 11:03:27 |
Official references and nearby text excerpts where this property appears.